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1 October 2005
IMNW-MIG-MWB Pet Policy
2. Scope: Provide policy for guests with pets. 3. Authority/Responsibility: All lodging personnel. 4. Procedures: a. The following rooms are designated as “Pet Rooms” at Selfridge Lodging: 1) Building 916, Apartments 129, 131, 133,135, 137 and 141. 2) Building 942 (Seasonal Unit), Apartments 111, 113, 115, 119, 129, 131, 133 and 135. b. Guest’s will be notified of the operation’s standard one-time nonrefundable fee and additional daily cleaning fee, and informed of their liability regarding damage caused by the pet, responsibility to remove the pet if disrupting other guests, and requirement to keep pets in carrier cages when the guest is not in the room. Pets’ licensing and shot record will be requested as well. 1) One-time nonrefundable fee is established at the following rates for fiscal year 2006:
One bedroom -
$125.00 2) Daily fee of $5.00 per day is established as the daily rate per room night for the fiscal year 2006. 3) All guests will sign a “pet policy” statement at check-in acknowledging their understanding of the Selfridge Lodging pet policy, regardless of whether or not they house a pet. 4) Front Desk will notify guest at check-in to place their “pet room” tag (located in each pet room) on the door of their guest room to indicate to housekeeping staff that the a pet is currently housed in the room. 5) Upon check-in, front desk will request a copy of guests’ pet licensing and shot record, photocopy the record, and retain on file with the guest folio. Failure of guest to provide current licensing and shot record will preclude the guest from housing their pet. Pet carrier cages are the responsibility of the guest and must be utilized to cage pets to allow housekeeping to enter the guest house. Locking a pet in a room is not considered proper containment of the pet as it prohibits housekeeping from cleaning that particular area. c. Front desk staff will ensure housekeeping reports are annotated to inform of occupied pet rooms. When performing daily cleaning on rooms with pets’ housekeepers will: 1) Knock on guestroom door; identify yourself as “housekeeping.” 2) Ensure pet is properly secured in its carrier cage. 3) If the pet is not secured, close the guestroom door and contact supervisor/front desk Immediately. The guest is notified that room could not be serviced due to pet not being secured. 4) All pet excrement must be cleaned and disinfected immediately while wearing protective wear and front desk notified. Primary responsibility lies on the guest to clean up excrement. Failure of the guest to comply may result in additional damage charges. e. Guests assume all responsibility of damage to guest rooms by their pet. Guest’s are responsible for the behavior of their pet’s and must remove them should the behavior become unacceptable or disruptive to other guests. Only two domesticated pets allowed per room. Pets should weigh no more than fifteen pounds. Birds shall be caged at all times. Reptiles and exotic pets are not allowed. Examples may include snakes, mice, ferrets, alligators, and lizards.
f. Guests shall be provided with local information due to no availability of “pet rooms.” 1) Guests shall not be authorized a Certificate of Nonavailability (CNA) or Statement of Nonavailability (SNA) should a pet room be unavailable. 2) Guests may place their name on a waiting list for the first available pet room. Front desk will notify the guest when a pet room becomes available on a first-come, first-serve basis as they appear on the list. 3) Guests will be provided a list of local kennels. g. If a pet is found to be housed in a “no pet” room, the front desk will be notified immediately. The duty supervisor will then be notified, followed by lodging management. The duty supervisor will notify the guest that the pet must be removed immediately, and that the one-time applicable fee will be charged to their account, to include any daily fees accrued, and their accommodations may be terminated should lodging management find it to be warranted. h. After checkout the following procedures must be followed in addition to normal housekeeping deep cleaning procedures: 1) Room must be stripped of all linens. 2) Room must be inspected for fleas, ticks, etc… 3) All wood panel furniture will be cleaned and polished. 4) All walls must be wiped down. 5) All upholstered furniture and carpets will be shampooed. 6) All air filters must be changed. i. Selfridge Lodging reserves the right to accept or refuse any pet due to pet type, size, or condition that is considered to be unreasonable.
WILLIAM
H. PALING |
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