|
CONSUMER RIGHTS &
RESPONSIBILITIES: Can assist the
consumer by providing guidance, advice, and direction in matters
related to but not limited to product/service satisfaction,
deceptive advertising, unfair practices, fair debt collection,
and lemon law. We educate the consumer by providing
information, knowledge, and literature on specific topics; as
well as the many resources available for intervention.
CONSUMER COMPLAINT &
RESOLUTION: We can assist individuals
in the overall complaint process, procedural requirements, or
alternative resource agencies designed for their specific
consumer topic. In most cases, when an official consumer
complaint action and continued follow up action is required, we
refer them directly to our local Military Legal Assistance
Office. If you would like to file a consumer complaint, you may
obtain a DA
form #5184-R by contacting us by e-mail at
Financial Readiness.
CONSUMER RESOURCE
HANDBOOK: The Financial Readiness
Program has developed a Consumer Handbook for the State of
Michigan. This handbook will assist military members with
direction and guidance on related issues relevant to their
residential areas of concern (i.e., Michigan No Fault Automobile
Insurance, Rent-To-Own, Credit Reporting Agencies,
Soldier/Sailor Civilian Relief Act, Filing Government Claims,
etc.). For a free copy, please call our office at (586)
573-0482 or through e-mail Financial
Readiness.
LOCAL CONSUMER
RESOURCES: “Our program can provide a
general listing or specific service organizations within the
geographically area to assist eligible military beneficiaries in
obtaining intervention, information, or assistance in resolving
most consumer issues.” |
